About Us

Middlebeck Care is dedicated to:

  • Delivering excellent service by finding our clients and candidates the right solution – first time, every time.
  • Developing and rewarding our staff, and 
  • Working in partnership with our clients for our mutual benefit.

Values and ethics

Middlebeck care and agrees to be bound by its Code of Professional Practice. We endeavour to maintain the highest levels of confidentiality and good business ethics at all times. We employ fair and honest methodologies and ensure that our staff are aware of and comply with all relevant legislation, statutory codes and internal quality systems.

We believe that the Company’s prosperity should be shared beyond those directly involved with the business and that a fundamental obligation exists to contribute to the wider community in which we operate. As a demonstration of this, the agency is committed to donating 10% of annual retained profits to chosen charities.

Staff standards

All staff are required to consistently meet performance standards relevant to their role, and to ensure that company standards, policies and procedures are adhered to at all times.

Service standards

The following minimum standards are mandatory:

Clients

  • All clients are visited and terms of business discussed and agreed prior to business being conducted.
  • All client instructions are processed on the day of receipt [or within … hours/day].
  • As a minimum, clients are kept updated on progress of current instructions on a weekly basis.

Candidates

  • Enquiries are dealt with within 24 hours.
  • Each candidate is fully registered, tested/qualifications checked (where appropriate) and referenced, prior to being placed.
  • Written terms of engagement are provided to all temporary workers prior to being supplied.
  • All vacancies or assignments are discussed with candidates prior to their details being submitted to clients [NB this is a requirement of the Conduct of Employment Agencies and Employment Businesses Regulations 2003].
  • Feedback is relayed to all parties, where appropriate, on the day of receipt.

Administration and record keeping

Full, accurate and up-to-date records on all transactions are kept in accordance with our statutory obligations.

Our Specialism

Elderly
Children
Physical Disabilities
Learning Difficulties
Dementia
Terminal Illness
Brain Injury
Alzheimer’s
Challenging Behaviour
Companionship

Looking for Carers at short notice?

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